Guangzhou changhai laboratory equipment co., LTD

Published in 2008, Guangzhou Changhai Laboratory Equipment Co., Ltd. is a high-tech enterprise integrating research, development, planning, design, production, sales, installation and maintenance of professional engineers in the field of laboratory equipment in China. 

Guangzhou Changhai Laboratory Equipment CO.,Ltd Pr...

Guangzhou Changhai Laboratory Equipment Co., Ltd. is a professional company specializing in laboratory construction system engineering such as Fume Hood, Exhaust Fan. The company has complete production equipment and advanced testing equipment. Over the years, it has cooperated with scientific research institutions to jointly develop high-tech ventilation and refrigeration products. Our company advocates “a system engineering company that creates a truly one-stop service for the whole world.”

Guangzhou Changhai insists on satisfying the needs of different customer groups and society with excellent products, perfect service and reasonable price, and constantly keeps track of the advanced technological developments of domestic and foreign counterparts and strengthens the research and development of new products. The company invests 5% of total sales each year as funds for product development, promotion and equipment improvement. The company is committed to all kinds of experimental equipment including explosion-proof fans; ventilation systems, waste water and gas treatment; clean plant design, equipment manufacturing and decoration installation. A group of technician in our company is high-quality and professional with a wealth of practical experience in Laboratory equipment. The company actively learns the advanced technologies and concepts of developed countries and continuously reforms and innovates. With the continuous improvement and standardization of construction technology at home and abroad, and the long-term practice of interaction with different customers, we found: a systematic engineering project that involves not only quality and performance and utility and energy saving of equipment more related to the safety of operators.

The perfect after-sales service system has become the pride of Guangzhou Changhai Company in this industry. The professional install description manual and the dedicated after-sales service tracking personnel have won the praise of customers. Quality and service are the basic elements of an Enterprise's survival and development. At the same time, we will provide more perfect pre-sales and after-sales services for all new and old customers.

Guangzhou Changhai strictly follows the management system from design, construction, production, installation to after-sales service. In the design, different styles of construction schemes are designed according to different industries and different functions; In the production, company strictly controls the quality according to the 5S management system, ISO9001, ISO14001: 2004 environmental management system, ensuring that every product manufactured by the factory is of high quality. In addition, the company has a perfect after-sales service management system, which has created a large number of high-quality projects and has been well received by many customers, which has been rated as “Contract-honoring and Promise-keeping Enterprise” and “AAA-level Credit Enterprise” for many times.

Guangzhou changhai strictly follow the management system from the design, construction, production, installation and after-sales service. In the aspect of design, we will design different styles of laboratory construction program according to different industries and different functions; In the production, we will strictly control quality to ensure that every product is of high quality according to the 5S management system, ISO9001, ISO14001:2004 environmental management system. Our company has a perfect after-sales service management system so as to create a large number of high-quality projects and be praised by many customers.

In 2009, Changhai chemical-laboratoryfurniture established the professionally comprehensive company offering one-stop service of comprehensive laboratory system construction. Since then, it has forged ahead in progressive, cooperative, honest and innovative spirits, made leap-forward development, gained professional qualifications in many fields, and successively cooperate with lots of schools and companies.

In 2014, we make cooperation with Guangzhou Evergrande purification technology co. LTD,Zhuhai jiahe medical equipment co. LTD, Zhuhai Deere biological engineering co. LTD, Guangzhou medical college and so on.

In 2015-2017 Become the enterprise "Abide by the contract and credit"  for three consecutive years , make cooperation with Guangxi HuaYi Lab Equipment co.,ltd ,  Guangzhou Heyi electromechanical co.,ltd, Anhui Huite Environmental science and technology co.,ltd .

In 2018 Got ISO9001 Quality Management System, more and more clients trust us. Our products get well reputation because of the good quality.

In 2018 Got ISO14001 Environment Management System, more and more clients trust us because we are the environment protector.

In 2018 Got OHSAS18001 Occupational health and safety management activities. We always strictly control the quality.

We will always implement the  "formal acceptance is not a sign of completion" "acceptance is the beginning of the service"; In order to better serve our customers and make our products based and developed in the market, we promise as follows:

(1) Free design drawings for users, and provide layout, construction and installation instructions according to the drawings.

(2) Establish user files, and conduct regular return visits and long-term quality tracking.

(3) If the user has any problem that cannot be solved, you can call the company's after-sales service contact number at any time (+8613533186787), which will not affect the normal experiment.

（1）After the completion of the project, we will conduct training on the use and maintenance of equipment at our company. The training content is formulated by the technical department of the company;

（2）The company shall appoint a person to take charge of the training plan and implement it. The executor shall make full preparation for the training in advance, including uniformly distributed training materials, projectors, etc.;

（3）For the problems raised by the user in the training, the person in charge of training shall give a detailed explanation;

（4）Our company provides free training for customers.

• During and after the warranty period, the supplier shall give the following instructions on the handling of problems;

1．Promise during the Free Warranty Period：

1) Warranty commitment: the warranty period of the products shall be one year from the date of acceptance and delivery;

2) Maintenance commitment: Ensure customer service telephone, fax, E-mail and other means to response and solve problems at any time. Upon receipt of the notice or fax from the user, the company will provide a written explanation and specify the time to resolve the problem;

3) Letter visit commitment;

①　The first Letter Visit after acceptance

②　Second within 6 months after acceptance

③　Third within 1 year after acceptance

④　Make a letter visit once a year after acceptance

4) Complete documentation commitment: Equipment manual, Operation manual;

5) Technical consulting commitment: Provide technical consulting and communication through communication tools.

2．The Maintenance Cost during the Free Warranty period is as follows:

①　An unconditional warranty for Quality Problems；

②　During the warranty period, if circumstances are caused by careless use,

only the cost of replacement parts will be charged:

• Artificial damage or self-assembly, falling from a height;
• If the voltage exceeds the operating range, the motor will be burnt out;
• The operator does not use according to the regulations or the instruction.

3．Commitment after Expiration of Free Warranty:

①　After the warranty expires, only the cost of replacement parts will be charged for product maintenance;

②　The provisioning of spares parts for 10 years;

③　Regular and routine inspection after the expiration of the warranty shall be carried out in accordance with the warranty period;

④　The maintenance requirements after the expiration of the warranty shall be subject to the warranty period.

(4) Free training for technical personnel, explanation of the company's products and key points of use, and detailed equipment description for preparation.

(5) 24 hour on line one by one aftersale service is ok.

(6) OEM & ODM provided.

Packaging and Delivery (On-time delivery and Fast shipment is our advantage)

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